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Every business owner or head of a company is well aware that an effective relationship with consumers is possible with a high degree of customer focus. Therefore, the main goal of each company is long-term and mutually beneficial relationships with customers.
A detailed base of installers can be an important competitive advantage for a company. Collecting the database of installers takes a lot of time and effort of the staff, it seems that the result has been achieved, but time passes, everything changes and the update of the database of installers again comes to the surface.
This implies the need to maintain and regularly update the client base. How to find installers and build a database, how to keep it up to date, we will tell in this article.
For many manufacturers and suppliers of heating, climate control, plumbing, alarm and security systems, etc., in general, all equipment that requires installation by a specialist, the main customers are assemblers (installers). Agree, an ordinary person buys a boiler, air conditioner or security system on average 2 times in his life. And installers install this equipment every day and recommend this or that brand or supplier to their customers.
Therefore, attracting installers loyal to the company will be the main effective tool for managing sales. It is the installers who bring the greatest profit, help pricing.
Of course, each company already has its own base of installers, but, as practice shows, its relevance is lost after six months. And against the backdrop of the crisis-quarantine period, changes in the market for offers of installer services are happening even faster.
Someone closes their business, and someone, on the contrary, on this wave, goes “to the kings”. The recent experience of updating the database of installers for one of our clients showed that out of 700 contacts, less than half turned out to be “live”.
At the same time, information was entered into the database only about those installers who once worked with the company and even attended training events and presentations of new products.
We conclude: updating the database of company installers should be carried out at least once every six months.
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Collected from the maximum possible sources and a detailed base of installers will bring a lot of benefits to the company:
There are several ways to create a database.
All of these methods will help create an installer base, but each of them has disadvantages:
- collecting information manually will take a lot of time and human resources, and offers on the network may be out of date and mailing will go to non-existent or long-abandoned email addresses;
- non-professionals may respond to the ad;
- you can chat with a limited number of experts at exhibitions.
The most effective method for building a database of installers is automatic scraping of all available offers on the internet.
The Price Control service not only collects installer data from all online sources, including social media and classified ad platforms, but also updates the database by calling each contact.
Additionally, upon client request, our specialists can conduct marketing surveys, provide information about the company's products, and invite installers to collaborate during the validation process.
As a result, clients receive an up-to-date database, transforming it into a valuable asset and an effective tool for business growth.
Want to learn more or book a consultation with a specialist? Contact us!
Price Control Project Manager.
Director of LLC "KA Perspektiva - 3000"
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